Based on our ï¿½Customer-oriented Servicesï¿½ principle we have adopted a distinguished Customer Satisfaction Survey methodology, which takes place at different stages of the project.
Immediately after signing the contract, the first survey is conducted to find out customer expectations and concerns regarding his project.
In the course of work, according to its length, intermediary surveys are conducted in order to assess project progress and to perfect processes. The intermediary surveys contribute to the improvement of project execution and assurance of customer satisfaction.
After the project completion and delivery, the final survey is conducted in order to evaluate if customer expectations were met and to gain learning and develop benchmarks, which will be disseminated throughout our organization.
With the purpose of ensuring customer satisfaction, the data collected in our surveys assists us in developing guidelines to promote the continuous improvement of our services and to provide greater efficiency to our processes. The result is successful projects and the satisfied customers.